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At Madhu Collection, we are committed to providing you with the best quality Ladies’ Daily wear, Casual wear, and Night wear. Whether you are shopping for yourself or purchasing in bulk for your business, we strive to ensure a smooth and transparent experience.

SECTION 1: SHIPPING POLICY

1.1. Processing Time

  • Retail Orders: Processed within 24-48 hours of receiving payment.

  • Wholesale/Bulk Orders: Processed within 2-3 business days, depending on order size and stock availability.

  • Orders are not shipped or delivered on Sundays or public holidays.

1.2. Shipping Rates & Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

    • Retail: Standard shipping rates apply based on weight and location.

    • Wholesale: Shipping costs are borne by the buyer unless otherwise agreed. We use reliable transport services for bulk shipments.

  • Estimated Delivery Time:

    • Delhi NCR: 2–4 business days.

    • Rest of India: 5–7 business days.

    • Note: Delivery delays can occasionally occur due to courier issues or unforeseen circumstances.

1.3. Order Tracking

Once your order has shipped, you will receive an email or WhatsApp notification with a tracking number or transport receipt (bilty) details.

SECTION 2: RETURN & REFUND POLICY (RETAIL CUSTOMERS)

This section applies to individual customers purchasing for personal use.

2.1. Return Window

You may raise a return request within 7 days of receiving your item.

2.2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging with all tags and labels intact.

  • Hygiene Clause: For hygiene reasons, Night Wear products involving intimate apparel (if applicable) cannot be returned unless defective.

2.3. Return Process

  1. Contact Us: WhatsApp us at +91 96544 17411 or email [email protected] with your Order ID and photos of the product.

  2. Approval: We will review your request. If approved, we will provide instructions on how to send the package back.

  3. Shipping: Customers are responsible for paying their own shipping costs for returning “change of mind” items. If the item is defective/wrong, we will cover the return shipping.

2.4. Refunds (Retail)

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original method of payment or provided as Store Credit within 5-7 business days.

SECTION 3: RETURN & REFUND POLICY (WHOLESALE / B2B)

This section applies to bulk buyers and business partners.

3.1. General Rule

All Wholesale/Bulk sales are final. We do not accept returns for “change of mind” or unsold inventory.

3.2. Defective or Wrong Items

  • We only accept returns if the merchandise is damaged during manufacturing or if the wrong product was shipped.

  • Reporting Period: You must report any defects or discrepancies within 3 days of delivery. Late claims will not be entertained.

  • Proof Required: An unboxing video is mandatory for all wholesale claims. Without a video showing the sealed parcel being opened and the defect, we cannot process the claim.

3.3. Exchange Only

For wholesale returns that are approved (due to defects), we typically offer:

  1. Replacement: The same item will be sent in your next order.

  2. Credit Note: The value of the defective goods will be credited to your account for future purchases. Cash refunds are generally not provided for wholesale orders.

SECTION 4: CANCELLATION POLICY

  • Retail: You can cancel your order before it has been dispatched. If the order is already shipped, you must follow the Return Policy.

  • Wholesale: Orders cannot be cancelled once packed or handed over to the transporter.

CONTACT US

For any questions regarding this policy, please contact us:

  • Trade Name: Madhu Collection

  • Address: 6210/1, Lower Ground, Block No 1, Tank Road, Dev Nagar, Karol Bagh, Delhi – 110005

  • Mobile / WhatsApp: +91 96544 17411

  • Email: [email protected]