Effective Date: February 15, 2026

1. Introduction

Welcome to Madhu Collection (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://madhucollection.com (the “Site”) and purchase our products (Ladies Daily wear, Casual wear, Night wear).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

A. Personal Information

When you register on our site, place an order, subscribe to a newsletter, or contact us, we may collect personally identifiable information, including but not limited to:

  • Name
  • Billing and Shipping Address
  • Email Address
  • Mobile Number / WhatsApp Number

B. Sensitive Personal Data or Information (SPDI)

To process payments, we (or our third-party payment gateway partners) may require payment details such as:

  • Credit/Debit Card numbers
  • Net Banking details
  • UPI IDs
  • Note: Madhu Collection does not directly store your full credit/debit card numbers or sensitive banking passwords. These are processed through secure, PCI-DSS compliant payment gateways.

C. Non-Personal Information

We may automatically collect certain information about your device and usage patterns when you visit our Site, including:

  • IP Address
  • Browser Type and Version
  • Operating System
  • Pages viewed and time spent on the Site

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your wholesale or retail orders (Ladies wear, Night wear, etc.).
  • Communication: To send you order confirmations, shipping updates, and customer support responses via Email or WhatsApp.
  • Marketing: To send you promotional offers, new arrival alerts, and newsletters (only if you have opted in).
  • Improvement: To analyze website traffic and improve our product offerings and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes in India.

4. Disclosure of Information

We value your trust and do not sell your personal information to third parties. However, we may share your data in the following specific circumstances:

  • Service Providers: We share necessary details (Name, Address, Phone Number) with third-party logistics partners (courier services) to deliver your products.
  • Payment Processors: We share payment information with secure payment gateways to process transactions.
  • Legal Requirements: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal provisions (e.g., court orders, government investigations).

5. Data Security

We have implemented appropriate reasonable security practices and procedures as required under the IT Act, 2000 to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.

6. Cookies

Our Site may use “cookies” to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s systems to recognize your browser and capture certain information. You can choose to turn off all cookies via your browser settings, but some features of the Site may not function properly.

7. Your Rights

  • Access and Correction: You have the right to review and correct any personal information that is inaccurate or deficient. You can do this by logging into your account or contacting us directly.
  • Withdrawal of Consent: You may withdraw your consent for the collection and use of your personal data at any time by writing to us. Please note that withdrawing consent may affect our ability to provide services to you.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Mr. Rohit Aggarwal (Manager) Company: Madhu Collection Address: 6210/1, Lower Ground, Block No 1, Tank Road, Dev Nagar, Karol Bagh, Delhi – 110005 Email: [email protected] Phone: +91 96544 17411

10. Contact Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

Madhu Collection Address: 6210/1, Lower Ground, Block No 1, Tank Road, Dev Nagar, Karol Bagh, Delhi – 110005 Mobile / WhatsApp: +91 96544 17411 Email: [email protected]