Last Updated: February 15, 2026

At Madhu Collection, we strive to offer a secure and transparent transaction process for all our clients. Whether you are purchasing a single piece for personal use or buying in bulk for your business, please review our payment terms below.

1. Payment Methods for Retail Orders

For individual customers buying daily wear, casual wear, or nightwear for personal use, we accept the following:

  • Online Payments: Credit Cards, Debit Cards (Visa, MasterCard, RuPay, Maestro), Net Banking, and Wallet payments.
  • UPI: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps.
  • Cash on Delivery (COD): Available only for retail orders within serviceable PIN codes in India. A nominal shipping/handling fee may apply.

2. Payment Methods for Wholesale & Bulk Orders

For shopkeepers, resellers, and bulk buyers, the following terms apply:

  • Prepaid Only: All wholesale orders must be 100% Prepaid. We do not process bulk orders until the full payment is received.
  • Accepted Modes:
    • Direct Bank Transfer (IMPS/NEFT/RTGS).
    • UPI Transfers to our official business number (+91 96544 17411).
  • Important Note: Cash on Delivery (COD) is strictly NOT available for Wholesale or Bulk orders. If a wholesale order is placed with a COD request, it will be automatically cancelled or converted to a prepaid order upon confirmation.

3. Payment Security

  • Secure Transactions: Our website (https://madhucollection.com) uses 256-bit SSL encryption to protect your personal data.
  • Privacy: We do not store your credit/debit card numbers or CVV details on our servers. All processing is handled by authorized and secure payment gateways.

4. Billing and GST

  • Currency: All transactions are processed in Indian Rupees (INR).
  • GST Invoice: A valid GST invoice will be provided for all wholesale purchases. Please ensure you provide your GST number at the time of checkout or when communicating with our team via WhatsApp.

5. Failed Transactions

If you experience a payment failure:

  1. Check your internet connection and bank balance.
  2. If money is deducted but the order is not confirmed, please wait 30 minutes. The amount is usually auto-refunded by the bank within 5-7 working days.
  3. For immediate assistance, send a screenshot of the error or debit SMS to our WhatsApp support.

6. Contact Support

For bank details for wire transfers or payment-related queries, please contact us:

  • Phone / WhatsApp: +91 96544 17411
  • Email: [email protected]
  • Address: 6210/1, Lower Ground, Block No 1, Tank Road, Dev Nagar, Karol Bagh, Delhi – 110005